Shipping and Payment
We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.
- A confirmation Email will be sent to you once the order is authorized and verified.
- Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
- It normally takes 1-2 business days to process your order (quality control/Picking&Sorting/Packaging...). Please note that holidays & weekends are not included.
- It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
- Due to COVID-19, we're improving our delivery process to make your packages even safer, so there may be a 5-7 days delay in processing your orders.
Usually it takes about 1-2 business days to process your order.
Standard Shipping : 10-20 Business Days
*Please note: Total Delivery Time = Processing Time + Shipping Time
If you haven’t received your package based on the above estimates, please contact our customer service team : firstname.lastname@example.org. (Since we have too many emails to deal with recently, your email will be replied in 24 business hours.)